Administrative Lab Services Coordinator

Administrative Lab Services Coordinator at Dana-Farber Cancer Institute

Are you a highly organized professional with a passion for making a tangible difference? Do you thrive in a fast-paced environment where your administrative skills directly impact patient care and groundbreaking research? If so, the Administrative Lab Services Coordinator role at the Dana-Farber Cancer Institute (DFCI) is your opportunity to join a world-renowned team in the fight against cancer.

This isn't just another administrative job. As an Administrative Lab Services Coordinator, you are the vital link that ensures the seamless operation of our clinical and research workflows. You will be an ambassador of the renowned DFCI patient experience, working at the intersection of complex logistics and compassionate care.

About Dana-Farber Cancer Institute

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a global leader in oncology, bringing together world-renowned clinicians, innovative researchers, and dedicated professionals. Our common mission is to conquer cancer, HIV/AIDS, and related diseases. We combine exceptionally talented people with the best technologies in a genuinely positive and supportive environment.

As a principal teaching affiliate of Harvard Medical School and a National Cancer Institute-designated Comprehensive Cancer Center, we offer an unparalleled ecosystem of learning and growth. When you build a career at Dana-Farber, you become an ally in a cause that matters. Learn more about our legacy on the official Dana-Farber Wikipedia page.

Position Overview: The Heart of the Operation

• Job Title: Administrative Lab Services Coordinator

• Job Ref: 45634

• Location: 300 Boylston St., Newton, MA 02467

• Category: Research Laboratory

• Employment Type: Full time

• Work Location: Onsite: 100% onsite

• Schedule: Monday-Friday, 9:00 AM - 5:30 PM / 9:00 AM - 6:00 PM shift

Reporting to the Practice Manager, this mission-critical position is responsible for a wide array of departmental administrative tasks and the meticulous review of complex patient appointment sets and associated lab work. You will be the backbone of a busy environment with high patient volume, managing complex tasks while balancing multiple real-time priorities.

Key Responsibilities of the Administrative Lab Services Coordinator

Your role will be dynamic and multifaceted, centered on ensuring efficiency, accuracy, and an exceptional patient experience.

Check-In and Core Administrative Duties

As the Administrative Lab Services Coordinator, you will be the first point of contact for many patients, setting the tone for their visit. Your duties will include:

• Verifying complex, multi-disciplinary appointment sets for oncology patients in accordance with strict scheduling guidelines.

• Acquiring, entering, and linking verbal lab orders from Providers into our electronic health record system, Epic.

• Performing past-pending reconciliations to ensure all necessary lab work is accounted for and processed.

• Providing superior customer service to all patients, family members, physicians, and staff in accordance with the DFCI Customer Service Standards.

• Performing front desk check-in functions: verifying patient identification, printing wristbands, and assigning Real-Time Locating System (RTLS) badges.

Imaging Services Management

A crucial technical aspect of the Administrative Lab Services Coordinator role involves managing outside medical images.

• Creating orders and expertly importing outside images from digital media (CDs) into the Epic system.

• Utilizing Picture Archiving and Communication System (PACS) and related software to upload and manage patient imaging data.

• Troubleshooting imaging issues and collaborating with the central Imaging Department to resolve them promptly.

• Managing the entire lifecycle of patient CDs, from intake to upload completion and final disposition per departmental guidelines.

Patient Experience and Communication

We believe every interaction matters. In this role, you will:

• Deliver outstanding, empathetic customer service to internal and external customers.

• Synthesize and communicate complex information in patient-friendly terms.

• De-escalate patient grievances with professionalism, maintaining customer service standards and involving department leadership when necessary.

• Demonstrate effective communication across all levels of leadership and with diverse audiences.

Technology, Compliance, and Emergency Response

The modern healthcare environment relies on robust systems and protocols. You will:

• Maintain a high level of competency in all operational systems, including Epic, RTLS, Outlook, Sunquest, and others.

• Actively participate in system upgrades and seamlessly transition between normal operations and downtime procedures.

• Ensure strict compliance with DFCI policies, HIPAA regulations, and Joint Commission standards.

• Recognize emergencies and respond appropriately using standard operating procedures and critical thinking skills.

Qualifications and Skills We Are Looking For

Education & Experience

• Bachelor’s degree is preferred.

• Prior customer service experience, particularly in a healthcare setting, is highly valued.

Required Knowledge, Skills, and Abilities

The ideal candidate for the Administrative Lab Services Coordinator position will possess:

• Excellent Verbal and Written Communication Skills: You can convey information clearly and compassionately.

• Superior Customer Service Skills: You perform gracefully under pressure.

• Master Multi-Tasker: You can function as an integral member of the team while juggling multiple real-time priorities.

• Strong Organizational and Critical Thinking Skills: You can solve problems before they impact patient flow.

• Adaptability: You can thrive in an ever-changing environment and toggle between multiple software systems with ease.

• Demonstrated Flexibility: You are willing and able to take on additional responsibilities as situations require.

Pay Transparency and Why You Should Join Us

Pay Range: $19.66/hr - $22.26/hr
(The hiring range is based on market pay structures, with individual salaries determined by factors such as relevant experience, skills, qualifications, and internal equity.)

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to building a diverse and dedicated team.

Cancer knows no boundaries, and when it comes to hiring the most compassionate professionals, neither do we. This role is more than a job—it's a calling. For more insights on preparing for a role in this environment, explore our guide on essential skills for healthcare administrators.

How to Apply

If working in this kind of mission-driven organization inspires you, we strongly encourage you to apply.

Ready to make a critical impact?
Apply for the Administrative Lab Services Coordinator (Job Ref: 45634) position today via the official Dana-Farber Careers Portal:
https://careers.dana-farber.org/job/11953/

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.